FAQ

The device can be returned within 30 days of the delivery date. Devices must be returned in like-new condition. To start the return process please access the return portal via https://returns.bosch-ridecare.com.

The device and accessories included (mounting bracket and SOS panic button) have a 1-year warranty from the date of delivery; however, the warranty only applies to devices and included accessories that are free from clear damage from the user.

To start the warranty process please contact us via:

• Toll-free number: (888) 346-2604
  Monday to Friday: 09:00 a.m. to 05:00 p.m. EST
• Email: helpdesk.ridecare.us@bosch.com
• Sending a request via the RideCare companion Bosch website: https://companion.bosch-ridecare.com
• Sending a request via live chat located on the RideCare companion Bosch website: https://companion.bosch-ridecare.com

The subscription is a vital part of enhancing your safety. You will not have access to any of the device’s features without an active subscription.

RideCare companion requires a monthly subscription to offer all of its features. A subscription will allow the user to upload videos to the cloud from anywhere through LTE. The always-connected device will allow 24/7 access to a safety operator that can assist in the event of an incident.

Yes, you can cancel it anytime by going into your account details section in this web store and clicking “Cancel” under subscription. You will have access to your subscription and all its features until the next due date of payment. If you change your mind, simply sign up again through the RideCare companion subscription page and enjoy your Bosch RideCare companion again.

The device is powered by the vehicle’s battery, using the provided power adapter for the cigarette lighter socket. The wireless SOS button is equipped with a coin cell battery.

RideCare companion is more than just a dashcam. It’s specifically designed for ridesharing drivers. With the push of the wireless SOS button drivers are provided active human intervention in case of incidents. The device is also equipped with automatic ride detection, interior/exterior footage, and easily accessible footage stored securely in the cloud.

These are the contact channels for customer support:

• Toll-free number: (888) 346-2604
  Monday to Friday: 09:00 a.m. to 05:00 p.m. EST
• Email: helpdesk.ridecare.us@bosch.com
• Sending a request via the RideCare companion Bosch website: https://companion.bosch-ridecare.com
• Sending a request via live chat located on the RideCare companion Bosch website: https://companion.bosch-ridecare.com

For issues related to this webstore including payment related topics please contact:

• support@gridwise.io

Yes, you can. Simply unplug the device from the cable and slide it off the bracket by pulling the small lever.

You can access our services via your web browser, so you don’t need to download an app. You can save our Driver Portal web app to the home screen of your smartphone.

You can use this contact channel:

• support@gridwise.io